SHIPPING & DELIVERY
1. Where does Katha Chocolates deliver? We deliver all over India. Go to our Contact Us page or WhatsApp/call us on 9820199006 to know more. 2. How does the delivery process work? Once your order is processed, we schedule the preparation and delivery of your order. Once the delicious chocolates are wrapped and packed, we hand them over to our trusted delivery partner. Our delivery partner then bring the package to you at the earliest. To personalized your order get in touch with us on 9820199006 3. Are there any shipping charges applicable on my order? No. Shipping is free. If you want to place bulk orders, please get in touch with us on 9820199006. 4. When will I receive my order? Once your order is processed, it takes us anywhere between 2-3 (Mumbai, Navi Mumbai & Thane city) and 3-7 (outside city) business days (excluding Sundays and public holidays) to deliver your order depending on the quantity and delivery location. Due to this pandemic delivery might get delayed, so please order much in advance.
RETURNS & REFUNDS
1. Can I return an order? No. Katha Chocolates gives you freshly made goodies and since our products are personalized, we do not accept any returns. 2. Can I get a refund in case I change my mind? Orders once paid for cannot be cancelled. However, if you have any issues with your order, please get in touch with us and we’ll try to sort it out for you. Call/WhatsApp us on 9820199006. 3. I have received a damaged item/wrong product, what should I do? At Katha Chocolates, we go through all the products and packaging with utmost care. However, in the rare case that your product is damaged during delivery, you can get in touch with us. Mail/WhatsApp us pictures of the damaged or wrong product. If the product is badly damaged or not what you had ordered, we will send it again. 4. Just in case there's a problem and I end up paying twice for an order, what is the duration for the amount to be refunded? Our website and PayU Money payment gateway are secure and work smoothly but in the rare case that this happens, the amount will be refunded to your account within 7-8 working days.